Category Archives: Press Releases

Armstrong Ambulance Service Safely Transports Newborn Baby to Hospital After Delivery in Back of Minivan in Saugus

Saugus Wicked Local 1-22-19

Armstrong Ambulance Service reports that Armstrong EMS personnel safely treated and transported a newborn baby boy and his mother to the hospital after the baby was delivered by his father in the back of the family’s minivan early Monday morning.

At approximately 1:35 a.m., Saugus Police dispatchers received a 911 call from a frantic man who told them that he was driving to the hospital and his wife was giving birth in their minivan.

The baby had to be delivered in the van and was unresponsive and not breathing because the umbilical cord was wrapped around his neck. A Saugus Police dispatcher stayed on the phone with the father and had him remove the umbilical cord from around the baby’s neck and told him how to administer CPR.

The baby began breathing and started crying.
A short time later, crews from Armstrong Ambulance arrived and provided emergency medical treatment and transported the mother and the baby aboard the ambulance, while a Saugus firefighter drove.

The two were treated by the Armstrong Ambulance EMS team and safely transported to the hospital where they were healthy and doing fine. This is an example of excellent teamwork by Saugus 9-1-1 Dispatch, Police, Fire and Armstrong Ambulance personnel.

“Usually we like to transport expecting mothers to the hospital before the baby is born, but we are very happy that the baby and mom are both healthy,” said Richard Raymond, Armstrong Ambulance CEO.

Armstrong EMT Melissa Pierce and Paramedic Wayne Gilbert speak about their actions after responding, treating and transporting newborn baby delivered in the back of a minivan in Saugus. Also pictured is Saugus Police Dispatcher Ryan Bancroft who assisted family during delivery.

Armstrong EMT Melissa Pierce and Paramedic Wayne Gilbert speak about their actions after responding, treating and transporting a newborn baby delivered in the back of a minivan in Saugus. Also pictured is Interim Chief Ronald Giorgetti of the Saugus Police Department.

Here is a link from WCVB recapping the story:

Armstrong Ambulance Invites Community to Valentine’s Day Blood Drive

Armstrong Ambulance is asking members of the community to participate in its upcoming Valentine’s Day blood drive.

Thursday, Feb. 14, from 2-7 p.m.

Armstrong Ambulance Service, 87 Mystic St., Arlington

Armstrong Ambulance will open its doors to members of the community who would like to make a life-saving blood donation.
According to the American Red Cross, which has partnered with Armstrong for this drive, donated blood means the difference between life and death for patients in emergency situations, as well as those undergoing surgeries and cancer treatments.

Donors must sign up in advance and may do so by clicking here. Donors should plan to spend up to an hour donating, but they can save time on the day of the drive by using the Red Cross Rapid Pass to complete their pre-donation reading and health history questions.

“Armstrong saves lives every day, and this is an opportunity for both our team and the communities we serve to come together to help even more people in need,” Armstrong CEO Rich Raymond said. “I want to invite everyone to take part in this blood drive and give the gift of life this Valentine’s Day.”

Blood Drive Flyer '19

Anyone with questions about the blood drive is encouraged to reach out to Katherine Aker at 781-859-1314, or by email at

Armstrong Ambulance Staffers Participate in Hands-On K-9 First Aid Training

K9 Training 12-12-18 (4)

Veterinarian Beth Eisenberg works with Comet, a black lab that came along for Armstrong’s training on K-9 first aid.

ARLINGTON — Armstrong Ambulance personnel participated in a specialized training last month that would help them render aid to an injured dog in an emergency.

On Wednesday, Dec. 12, Armstrong welcomed veterinarian Beth Eisenberg from the Massachusetts Veterinary Referral Hospital in Woburn for an in-depth training session that would enable them to help an injured dog, such as a police K-9 hurt in the line of duty.

Armstrong EMTs and Paramedics worked with a black lab to learn more about its anatomy and develop an understanding of how properly listen to its heart and lungs and locate its pulse.

Staff members were also trained on basic handling of an injured K-9 — including providing safe transport using a backboard — and all of the critical skills they’d need to respond to various types of trauma, much as they do with human patients. They also had the opportunity to practice CPR on a K-9 mannequin.

“We work closely with police departments and other Law Enforcement agencies which includes their K-9 members, so we want to be prepared to provide critical lifesaving aid to anyone at a scene who may need it,” Armstrong CEO Richard Raymond said. “Our team members did an excellent job building an understanding of how they can provide immediate help to injured dogs just like they would with an injured person.”
While all Armstrong EMTs and Paramedics have undergone extensive and specialized training to provide aid to human beings, the course on K-9 first aid allowed them to have a baseline understanding of the needs of injured animals and how their first aid needs differ from those of humans.
The course is part of Armstrong’s ongoing training program, and provides participating EMTs and Paramedics with continuing education that they must fulfill in order to maintain their certifications. 28 Paramedics and EMTs participated in the training.

Armstrong Paramedic Nick Henderson practiced performing CPR on a K-9 mannequin.

Armstrong Paramedic Nick Henderson practiced performing CPR on a K-9 mannequin.

Armstrong EMT Wendy Wolleger practiced performing CPR on a K-9 mannequin.

Armstrong EMT Wendy Wolleger practiced performing CPR on a K-9 mannequin.

Greetings From New Taipei

New Taipei Visit

Armstrong Ambulance Service was honored to welcome a command staff delegation from the the New Taipei Fire Department from New Taipei City, Taiwan on December 11th.  New Taipei Fire Department provides EMS Emergency Ambulance service to a vast urban to rural region encompassing Taipei and respond to ice 180,000 emergency ambulance requests per year.  The New Taipei Fire Department executive command delegation is visiting the United States to learn more about US EMS systems, including electronic patient care reporting systems and share their experiences in operating a sophisticated all hazards high volume urban emergency and disaster response service in Taiwan.  The delegation toured Armstrong’s headquarters in Arlington, exchanged gifts with owner Gale Brady and were briefed on Armstrong operations by CEO Rich Raymond and asked and answered questions about EMS systems in the Boston area and USA as compared to Taiwan. Also among the Armstrong team which organized and presented to the esteemed group was Director of Clinical Integration, Ben Podsiadlo, Director of Operations, Mike Kass, Field Operations Managers, Sean Mangan and Victor Marchese as well as Paramedic, Jason Viens. It was a unique honor and pleasure to meet colleagues and share ideas and experiences with fellow EMS professionals from across the globe.  Armstrong thanks our partners at Zoll Medical for extending the exciting opportunity to meet with the New Taipei Fire Department delegation.

Armstrong Ambulance Collecting Donations to Support Homeless Community


ARLINGTON — Armstrong Ambulance is pleased to announce that it will be collecting donations for those in need this holiday season, through its annual Winter Warmth Drive. From now until Dec. 20, Armstrong will be collecting new and gently used items to help the homeless stay warm this winter. The items that are needed most include coats and jackets, boots, gloves, hats, scarves, socks, sweatpants and jeans. Collection bins are located inside each of Armstrong’s locations, and residents interested in donating items may leave them at the facility, where they will be collected by an Armstrong employee.

Donations can be delivered to any of the following locations:

• 87 Mystic St., Arlington (donations may be delivered to main entrance on the third floor)
• 487 Washington St., Brighton
• 217 Middlesex Turnpike, Burlington (entrance in the rear)
• 70 Union St., Medford
• 32 Summer St., Stoneham
• 10 Micro Drive, Woburn (entrance in the rear)
• 55 Knox Trail, Acton
• 16 Hamilton St., Saugus

“The winter months can be extremely challenging for homeless families, so we want do do what we can to support them and help them stay warm,” Armstrong CEO Richard Raymond said. “I hope that the residents in the communities we serve will once again join us in helping those in need.”

All items collected will be donated to Bay Cove Human Services.

Armstrong Ambulance offers CPR/emergency training for Massachusetts foster parents through the Wonderfund


ARLINGTON, Massachusetts, September 28, 2017 — The Wonderfund, a newly launched charity serving children supported by the Massachusetts Department of Children and Families, is honored to announce that it will be offering medical-emergency and CPR training for foster parents through a new partnership with Armstrong Ambulance Service Inc. Read Full Press Release…

Armstrong Ambulance Employees Are Going Pink For Breast Cancer Awareness Month


Armstrong Ambulance Service Inc. medics, EMT’s, and other first responders are donning pink exam gloves all month long in support of National Breast Cancer Awareness Month.

“Breast cancer touches us all, and this month shows us that every gesture that raises awareness is important, no matter how big or small,” said Richard Raymond, Armstrong’s CEO. “Our crews are proud to support Breast Cancer Awareness Month, and they are always willing to talk about how important this issue is, especially when someone notices their pink gloves and asks about them.”

  • Nearly 12 percent of women in the U.S. will develop invasive breast cancer during their lifetime.
  • This year, more than 300,000 total cases of invasive and non-invasive breast cancer are expected to be diagnosed in women, and nearly 2,500 new cases are expected in men.
  • Nearly 40,000 women will die this year.
  • Breast cancer is the second most diagnosed form of cancer in American women, second only to skin cancer.


About Armstrong Ambulance Service Inc.
Based in Arlington, Mass., Armstrong Ambulance was founded in 1946, shortly after Bill Armstrong returned from his tour of duty with the U.S. Marine Corps. While living at home, he watched his mother, a registered nurse, care for friends and family when they were injured or sick, and was inspired to follow her example. As the company grew, Bill earned a reputation for care and compassion, and quickly became an industry leader. He was instrumental in forming the Massachusetts Ambulance Association, developed to ensure the highest standards of care by ambulance services statewide. Today, Armstrong employs 300 highly-trained emergency medical services professionals, and provides EMS services to 17 communities in the Greater Boston Area, responding to more than 45,000 emergency calls every year.

Armstrong Ambulance Service awarded Accreditation


Arlington, MA July 22, 2013:

Armstrong Ambulance Service is pleased to announce that it was recently awarded accreditation by the Commission on Accreditation of Ambulance Services (CAAS). CAAS was established to encourage and promote quality patient care in America’s medical transportation system. Based initially on the efforts of the American Ambulance Association, the independent Commission established a comprehensive series of standards for the ambulance service industry.

Armstrong’s accreditation signifies that our service has met the “gold standard” determined by the ambulance industry to be essential in a modern emergency medical services providers. These standards often exceed those established by state or local regulation. The CAAS standards are designed to help increase operational efficiency and decrease risk and liability across the entire spectrum of the organization. The primary focus of the Commission is high quality patient care; Armstrong Ambulance received a perfect score during the process thus demonstrating Armstrong’s high commitment and devotion to patient care and safety. This accreditation places Armstrong Ambulance Service in the top 1% of ambulance services in the country.


“Our accreditation is a step towards excellence and a motivation for continued improvement. This represents our dedication to our patients and the communities that we service” said Bill Armstrong, President of Armstrong Ambulance.

For more information please contact Rich Raymond, Chief Operating Officer or Eric Fisher, Director of Partnership Development at 781-648-0612