Emergency Medical Dispatch

Emergency Medical Dispatch

The Armstrong Communications Center, which serves as a certified EMD Resource, is staffed by Emergency Medical Dispatchers (EMDs), many of whom are EMTs and Paramedics. Armstrong presently serves as a secondary PSAP for 11 communities. All Dispatchers are trained and certified by the National Academies of Emergency Dispatch (NAED) and utilize the Medical Priority Dispatching System (MPDS) and ProQA software to process incoming telephone requests for emergency medical services.  Within seconds of answering a call for assistance Dispatchers use their EMD training, MPDS and ProQA to do the following:

  • Identify the type of emergency and assign the appropriate response
  • Deliver life-saving, pre-arrival instructions (e.g., CPR, Choking, Childbirth) to callers
  • Collect and deliver post-dispatch information to callers and responders
  • Assure the safety of patients, bystanders and responders